Refund policy

At Thrivin, we want you to feel confident in every purchase. If a product isn’t quite right, our returns process is designed to be clear, fair, and straightforward.

Return period

You may return your order within calendar 30 days of receiving it, for any reason.

To be eligible for a return:

• Products must be unworn and unwashed
• Products must be in resalable condition
• All original labels and tags must be attached

Products that do not meet our Returns Policy conditions, or are otherwise ineligible, cannot be accepted or refunded, and will not be returned to the customer.

How to request a return

All returns must be registered via our website.

To request a return:

1. Go to ‘Request a return’ at the bottom of our website
2. Enter your order number and email address
3. Select the product(s) you wish to return and your preferred return option
4. Follow the instructions provided to complete your return

Once your return is registered, you will receive further instructions by email.

Please note that all returns must follow our official Returns process. Thrivin is unable to process returns sent to unauthorized addresses.

Return shipping

Return shipping costs are the customer’s responsibility.

The return shipping fee will either:

• Be paid when registering the return, or
• Be deducted from your refund, depending on the return method selected

Sale products

Sale products can be returned.

When registering your return of a sale product, you may choose one of the following options:

• Exchange for another product
• Voucher for the product value
• Refund of the purchase price (return shipping costs apply)

Exchanges

To request an exchange, select Exchange when registering your return.

We will:

• Reserve stock where possible
• Process your exchange within a few days after registration

All exchanges are subject to product availability.

If the requested exchange product is no longer available, our Customer Support team will contact you to find the best solution together. Available options may include:

• An alternative product
• A voucher
• A refund

You’re never left without options.

Damaged or defective products

If your product arrives damaged or defective, please contact our Customer Support team by e-mail  or  contact form.

To help us review the issue efficiently, please provide clear pictures showing the issue

Our team will review your request and contact you with an appropriate solution.

Returns outside the return period

Returns must be sent back within 30 calendar days of receiving your order.

If this is not possible, please contact our Customer Support team. We’ll review the situation and find a solution together where possible.

Refunds

Once your return arrives in our warehouse, it will be processed within 10 working days.

All refunds are issued to the payment method used for the original order. Requests to change the refund account cannot be accommodated.

You will receive a confirmation once the refund has been issued.
Please allow up to 3 business days for the amount to appear in your bank account.

If you accept a gift card as a refund, it can’t be canceled or redeemed for money. You can use it anytime on our website.

You can track the status of your return using the return tracking number.

Order number

If you can’t find the email, please contact our Customer Support team.

Need more help?

If you couldn’t find the answer you were looking for, our Customer Support team is happy to help. You can reach us: 

By filling in our contact form

Or by e-mail