Refund policy
Effective Date: 24th of August 2026
Returns Policy
We hope you love your Thrivin products. If something isn't quite right, you can return eligible products within 30 days of receiving your order.
This Returns Policy explains how returns, exchanges and refunds work.
Third-party orders
This Returns Policy applies only to orders purchased directly through the official Thrivin websites.
For orders purchased through a third party, please contact the seller or platform where you made the purchase, as our Customer Support team can unfortunately not assist you with these orders.
Return period
You can return or exchange eligible products within 30 calendar days of receiving your order.
Return conditions
To be eligible for a refund or exchange, each product must:
- Be unworn and unwashed.
- Be in its original, resalable condition.
- Have all original labels and tags attached.
- Be returned in the original plastic bag in which the product was delivered.
Products that do not meet these return conditions cannot be refunded or exchanged and will not be returned to you, as they cannot be resold.
Packaging your return
Please package your return as follows:
- Only include products from one order in each return parcel.
- Do not combine products from multiple orders in the same parcel.
Returns that do not meet these requirements may not be processed.
Right of withdrawal
If you are a customer in the European Union, you have the legal right to withdraw from your purchase within 14 calendar days of receiving your order, without giving a reason.
If you wish to exercise your right of withdrawal, you must register your return or complete the withdrawal form on our website within 14 days of receiving your order.
Return shipping costs remain the responsibility of the customer, including when exercising your right of withdrawal.
How to request a return
All returns must be registered through our website.
- Select Request a Return at the bottom of our website.
- Enter your order number and email address.
- Select the product(s) you wish to return and your preferred return option.
- Follow the instructions provided to complete your return.
- You will receive your return instructions by email.
Returns sent without registration or to an unauthorized address cannot be processed.
Gift orders
If you received your order as a gift and would like to return or exchange a product, please ask the gift giver to contact our Customer Support team directly.
The gift giver must provide their order details so that our Customer Support team can assist them.
Return shipping
Return shipping costs are the customer's responsibility. The applicable return shipping fee will be shown when you register your return.
Original shipping costs and any shipping insurance paid at the time of purchase are not refundable.
You can track your return using the return tracking number provided by the carrier.
Sale products
Sale products may be returned within the standard 30-day return period, provided they meet all return conditions.
Exchanges
To request an exchange, select Exchange when registering your return.
Exchanges are subject to product availability.
If your requested product is no longer available, our Customer Support team will contact you to discuss the available options.
Damaged or defective products
If your product is damaged or defective, please contact our Customer Support team as soon as possible.
Please do not register a standard return for a damaged or defective product.
To help us assess your request as quickly as possible, please include clear photographs showing the issue.
Our team will review your request and provide an appropriate solution.
Refunds
Once we receive your return, we will inspect it to make sure it meets our return conditions.
If your return is approved, your refund will be processed within 10 business days.
Refunds can only be issued to the original payment method used for the purchase. We cannot refund a different account or payment method.
Once your refund has been processed, you will receive a confirmation email. Please allow up to 3 business days for the funds to appear in your account, depending on your payment provider.
If you choose to receive a gift card as your refund, the gift card cannot be cancelled or exchanged for cash.
Order number
If you can’t find the email, please contact our Customer Support team.
Need more help?
If you couldn’t find the answer you were looking for, our Customer Support team is happy to help. You can reach us:
By filling in our contact form
Or by e-mail