Yes. You can update your date of birth if you made a mistake.
Please note: you can only earn birthday points once per calendar year.
Returns, cancellations & adjustments
What happens if my order is cancelled?
Any points earned from a cancelled order will be removed from your account.
Referrals
How do referrals work?
Every Thrivin Club member has a unique referral link. When someone uses your link and meets the conditions, you will earn points.
Where can I find my referral link?
Your referral link is available in your Thrivin Club account.
What is Thrivin Club?
Thrivin Club is Thrivin’s loyalty program. It rewards you with points for shopping and for engaging with Thrivin. You can redeem your points for discounts and rewards.
How do I earn points?
You earn points through purchases and other eligible activities. The points you earn from purchases depend on your Thrivin Club tier.
What are the Thrivin Club tiers?
Thrivin Club has three tiers: Silver, Gold and Platinum. You earn 5, 7 or 10 points per €1 spent, depending on your tier.
How can I use my points?
You can redeem your points at checkout for available rewards, such as discounts or free shipping. Points expire after one calendar year.
What happens to my points if I return an order?
Points earned from a returned or cancelled order will be deducted from your account.
Is Thrivin Club linked to my account and country?
Yes. Thrivin Club is linked to your Thrivin account and country website. Points cannot be transferred between accounts or country websites.
Need more help?
If you couldn’t find the answer you’re looking for, please contact our Customer Support team through our contact form or by email
