Cookies & tracking

Can I manage my cookie preferences?

Yes. You can manage your cookie preferences through your browser settings or via the cookie banner on our website.

What are cookies and how does Thrivin use them?

Cookies are small files stored on your device to improve your experience. We use them to remember your preferences, personalize your shopping experience, and analyze website performance.

Where can I find your Privacy policy?

You can find our Privacy policy by clicking here.

Marketing preferences & consent

Can I opt out of marketing emails or messages?

Yes. You can unsubscribe from newsletters at any time by clicking the “unsubscribe” link at the bottom of our emails or by updating your preferences in your account settings.

Will I still receive order-related emails if I unsubscribe from marketing emails?

Yes. Unsubscribing from marketing emails will only stop promotional communications. You will still receive essential order-related emails, such as order confirmations, shipping updates, and other important information about your order.

Accessing and updating my data

Can I update or correct my data?

Yes. You can update your name, email, address, and other details directly in your account settings. For additional changes, please contact our Customer Support team by filling in a contact form or by e-mail. 

How can I access and update my personal data?

You can access and update certain personal details directly in your account settings. If you need to access or change information that is not available there, please contact our Customer Support team for assistance.

Removing my data

Can I delete my account and personal data?

Yes. If you want to delete your account and associated data, please contact our Customer Support team by e-mail. We’ll process your request in line with applicable privacy laws.

What happens when I delete my account?

Deleting your account removes your personal data from our systems, except for information we are legally required to retain (e.g., transaction records for accounting purposes).

How Thrivin uses my data

What information does Thrivin collect?

We collect information you provide to us, as well as certain information collected automatically when you use our website, such as device, browser, and website activity information. We may also receive information from third-party services where applicable.

For more details, please see our Privacy Policy.

Why does Thrivin collect my data?

Your data helps us process orders, improve your shopping experience, personalize offers, and communicate important updates. It also allows us to provide customer support and maintain a safe and secure platform.